The new BMC Mobility ITSM Incidents for Incident Management app provides a glimpse into the benefits of user-centric ITSM. Mobile technicians, for example, are 30 percent more productive when they dont need to return to their desks to manage trouble tickets. Managers make smarter decisions with real-time data at their fingertips. And customers’ satisfaction with IT jump when issues are resolved faster.
This app is for use by BMC customers interested in getting a better understanding of BMC Mobility ITSM Incidents. It is designed to be used with the BMC hosted mobility server, and should specifically not be used with a customer’s own hosted mobility server.
BMC Mobility ITSM Incidents allows end user to:
·View a list of Incident tickets assigned to them or one of their support groups
·View, Edit and add worklogs to Incidents
·Reassign Incidents
·Change Incident Status
·Change Incident Priority
·Create Incidents.
·Filter Incidents List.
To test drive the app:
1. Download BMC Mobility for Incident Management
2. Enter try.onbmc.com as the host name
3. Enter 8080 as the port
4. Login with: Allen/password